Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Note:Due To COVID-19,The Shipment may delay!
Shipping Method & Delivery Time:
1, After placing an order, you will receive a confirmation email. And will receive another email after shipment, the detailed tracking information details will be included.
2, The Total Delivery time(7-35 days) = processing time(0-5 days) + shipping time(7-27 days).
Processing Time (0-5 days)= Period of time between the date an order is placed and when it is shipped.The time it takes to prepare your item(s) to ship from our warehouse. This includes preparing your items, performing quality checks, and packing for shipment.
Shipping Time(7-27 days) = Period taken by a shipment to reach its intended destination and delivered to you.The time for your item(s) to travel from our warehouse to your destination.
Click my account,if you don’t have account,please enter your e-mail address and password to create and sigh up;if you already sigh up an account,log in can check more details of your account.
Fast to contact us service:
support@furyrc.com
furyrcinfo@gmail.com
Except as outlined in this policy or on our web site, Furyrc ,Inc. (furyrc.com) will never provide your information to third parties without your consent. Furyrc ,Inc. may share information with Furyrc, Inc. as requested. Furyrc ,Inc. may also disclose information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating the furyrc.com Terms of Use or may be violating Furyrc ,Inc. or others’ rights or causing injury to or interference with Furyrc ,Inc. or others’ property. Furyrc ,Inc. may also disclose or access information when we believe in good faith that the law requires it. Furyrc ,Inc. may match user information with third party data to help us better understand our customers. However, Furyrc ,Inc. will only use this information internally and will not disclose any of your information to third party interests.
More details will complete soon.Now have no charger.
Free worldwide shipping on all orders.
When you buy more,we may pack in serveral packages,any details will inform you before.Sometime may forgot send message to you,when you get the package,if you check out missing some parts,contact us:support@furyrc.com
If you need to swap an item
Returns and Exchanges
We go to great lengths to deliver products that thrill and delight, so within 30 days, New and Unused products purchased directly from www.furyrc.com can be returned for Refund or Credit, under the guidelines and exclusions below.If purchasing from a site other than www.furyrc.com, please refer to that site for applicable policies and contact information.
Returned merchandise must be in new and unused condition and in its original packaging, complete with all parts, accessories, and materials.
Except for incorrectly shipped items, the customer is responsible for and must pay shipping charges for original and return shipments. When applicable, the customer is responsible for all brokerage fees, duties, and taxes associated with the service and shipment of the product.
FuryRC is not responsible for damage or theft occurring once the package has been delivered.
Fast to contact us with photo and video to our service deal with,24 hours will reply your request.
support@furyrc.com
furyrcinfo@gmail.com
Fast to contact us with photo and video to our service deal with,24 hours will reply your request.
support@furyrc.com
furyrcinfo@gmail.com
Fast to contact us service deal with,24 hours will reply your request.
support@furyrc.com
furyrcinfo@gmail.com
Fast to inform us when we don’t send out.
Once pakcage send out,we can not help out.Only wait the package arrive at your local,and then you contact your local logitics deal with.
Onile-contact:FB messager
E-mail:
support@furyrc.com
furyrcinfo@gmail.com
When you want to cancel the order,please inform us before.We need to check out if the package send out already.
Contact us:support@furyrc.com
when you order,please contact us check out how long the product will restock incase we need to ensure buyer notice that.
KEEP IN TOUCH
We have extended our customer service hours in order to serve you better.
We are available 7 days a week, 24 hours standard online time.
Email Address:
furyrcinfo@gmail.com
support@furyrc.com