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Help & FAQ

FREQUENTLY ASKED QUESTIONS

HOW TO CHECK MY ORDER?

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HOW TO TRACK MY ORDER?

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HOW CAN I VIEW DISCONTINUED PRODUCT INFORMATION?

FuryRC has a large variety and selection of product lines. Hobbyists are also known to want to resurrect old products from their childhood. With this in mind,furyrc.com shows currently produced products as well as products no longer in production. This way you will find things like parts, manuals, exploded views and more.

By DEFAULT, the furyrc.com website does not show discontinued items. However, you may still search for an item by its name or item number in the search field. Alternatively, you may check the box, “show discontinued”, in the filter selection on the left side of any furyrc product category. Furyrc does produce thousands of products, and we want to make sure you are able to purchase your favorite items and parts for older items. With furyrc.com you will be able to order most products in our inventory at the Manufacturer’s Suggested Retail Price .

CAN I PURCHASE FURYRC PRODUCTS ONLINE DIRECT FROM FURYRC.COM?

YES,we send the goods to all over the world.

MAY I HAVE ITEMS SHIPPED TO ALTERNATE ADDRESSES?

Furyrc.com ships to the buyers billing address only. In order to ship to an alternate address you must call your credit card company and change your billing address. You may also use Pay Pal with a verified address to where you want your order shipped. Note: Signature may be required on any type of order placed by the recipient.

WHY DOES IT SAY MY SHIPPING ADDRESS IS WRONG?

Our system checks zip codes to cities. Some zip codes may split and you are referencing an incorrect city in the database we pull that information from. Easiest solution: try a Google search using “zip code #####” (##### is where you place your zip code) and you should find what your zip code is really matched to. You may also find that your zip code matches more than one city.

Note: Your shipping address must match your billing address for credit card purchases.

WHY DOES MY CREDIT CARD NOT GO THROUGH?

If you get an error about your billing address not matching, please verify that the address matches your credit card statement or contact your bank. Simple errors like “105 n. 1st street” which it should be “105 N. 1st street” can make a difference. Be sure to enter your billing address exactly as it appears on your statement.

I NEVER RECEIVED A CONFIRMATION E-MAIL OF MY ORDER?

Once you click “submit order” your order is finalized. If the order has no errors it’s transmitted to our system for the next step of processing. The order will not be processed if there is an error with the order (address, payment or other). Note: Every time you click the “submit order” button your card will be authorized for the order total amount. This is not a payment but verification that the funds are available (The verified amount will drop off, if our system doesn’t capture the funds on our end, in a few business days).

You can be certain, if you click “Submit order” and you never receive an e-mail confirmation of your order, a few things could have happened. There were errors with order and it never finalized. Issue with internet connections between you and our site. * You never clicked “submit order”. The easiest way to find out about possible email confirmation issues is: Check your spam folder for any e-mails from furyrc.com Login to the furyrc.com site and under “My Account” you will see your order history. If you do not see the order in your history, we never received the order.

WHAT DO I DO IF I HAVE A DEFECTIVE PART?

Please contact service for help:e-mail:[email protected] or [email protected]

WHAT IF I NEED A SERVICE OR INSTRUCTION MANUAL?

Please contact service for help:e-mail:[email protected] or [email protected]

HOW MUCH DOES IT COST TO SHIP TO?

Shipping costs are determined during the purchase process during check-out. You may figure out the cost by simply adding the items to your cart, and then enter your zip code to calculate shipping costs.

HOW DO I PAY FOR MY ORDER?

We accept paypal and credit cards methods .Click here know more<<<

WHAT IS A COUPON CODE?

Furyrc Discount/Coupon codes are unique codes that allow you to receive discounts on products or services from our website. These codes are offered for special events and promotions.

We are actively working to create coupons for events and you the customer. To receive furyrc Discount Codes sign up for our newsletter or ask at your next furyrc Race/Event you attend.

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HOW LONG CAN I GET THE PACKAGE?

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